Shipping policy

Thank you for shopping with Vanaja THANGARAJ. We are an Australian local online retailer specializing in premium fresh produce, groceries and daily fresh food items. We dedicate ourselves to standardized order handling, professional fresh-keeping packaging and stable logistics arrangement to ensure every order is delivered in optimal condition and within a reasonable delivery schedule for all customers.

1. Order Processing Time

All confirmed orders will undergo quality checking, fresh product sorting and sealed packaging within 1–7 business days after order verification. Processing work does not operate on weekends and Australian official public holidays. During busy promotional seasons and high order volume periods, standard processing timelines may be slightly prolonged. We will issue official email notifications to customers promptly if any notable order delays occur to ensure full order visibility.

2. Shipping Rates and Delivery Estimates

Shipping expenses for each order are calculated based on product weight, size, commodity category and delivery destination, with exact charges fully displayed at the checkout page before order submission. Our standard shipping window ranges from 7 to 14 business days after order dispatch. All delivery timelines are estimated values only. Actual delivery progress may be affected by carrier operational delays, cross-border customs clearance procedures, adverse weather events, regional logistics limitations and public holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your order is successfully dispatched from our warehouse, you will receive an automated shipment confirmation email containing your exclusive tracking number and official tracking access methods. Logistics tracking data will be fully activated and updated online within 24 to 48 hours after the logistics carrier picks up your parcel. You can monitor real-time transit status and delivery progress of your order at any time throughout the logistics process.

4. Incorrect Address Disclaimer

Customers are required to fill in precise and complete recipient information and delivery addresses during checkout. Vanaja THANGARAJ shall not be liable for misdelivery, delivery failure, parcel returns or product losses arising from inaccurate, incomplete or invalid address information provided by customers. Any additional reshipping fees and supplementary logistics costs caused by address errors shall be borne by the customer independently.

5. Lost or Damaged Packages

Fresh goods feature high freshness requirements, so we recommend customers conduct a thorough parcel inspection upon receipt. If your parcel is undetected or lost during transit, please contact our customer support team and provide valid order evidence within 5 days of the estimated delivery date. For orders received with broken packaging, deformed or deteriorated fresh products, please submit a support request within 24 hours after delivery, along with clear photos and videos of outer packaging, inner packing and defective goods. Our team will complete verification efficiently and resolve the issue in a timely manner.

6. Product Care and Usage Notice

All products sold by our store are fresh food and grocery commodities with fixed shelf life and professional preservation requirements. Each product is attached with detailed storage and maintenance guidelines. Customers need to follow the official instructions for refrigeration, freezing or sealed storage to retain product freshness and edible quality. We do not take responsibility for product spoilage, quality deterioration or waste caused by improper manual storage, inappropriate preservation environment or failure to consume products within shelf life after delivery.

7. International Shipping and Customs Notice

International cross-border shipments may be subject to import taxes, customs clearance fees and other regulatory charges formulated by the destination country’s customs department. All related customs fees are not included in product prices and shipping costs, and shall be undertaken by the receiving customer. We will complete standard commodity declaration in accordance with international logistics regulations, yet we are not responsible for parcel detention, clearance delays, return or confiscation resulting from local customs policy adjustments and customer declaration issues.

8. Contact Information

If you have any questions or concerns regarding this Shipping Policy and your order logistics services, please reach out to us via our official contact channels:
Trade Name: Vanaja THANGARAJ
Phone Number: +61 468315729
Email: support@thangarajfresh.shop
Physical Address: 20 Mcdermott St, Denham Court NSW 2565, Australia